IT Support Specialist

1 day ago

BradfordonAvon, Wiltshire, United Kingdom QA Apprenticeships Full time
About the Role

We are seeking a highly motivated and detail-oriented individual to join our team as an IT Support Specialist. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities
  • Provide proactive and reactive technical support to clients via phone, email, and remote desktop
  • Administer service tickets, creating new tickets, updating, and closing tickets
  • Communicate effectively with clients and internal teams to resolve technical issues
  • Maintain and update internal client documentation and database systems
Requirements
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

We are committed to providing a positive and inclusive work environment that values diversity and promotes equal opportunities. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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