IT Support Specialist

6 days ago

BradfordonAvon, Wiltshire, United Kingdom Wildcat Careers Ltd Full time
About the Role

We are seeking a highly skilled IT Support Engineer to join our team at Wildcat Careers Ltd. As an IT Support Engineer, you will play a key role in providing exceptional customer service and technical support to businesses across the region.

Key Responsibilities
  • Manage and maintain Microsoft 365 environments, including SharePoint, Teams, and OneDrive.
  • Support Microsoft Windows desktop operating systems, including installation, configuration, updates, and troubleshooting.
  • Oversee the deployment, configuration, and management of Microsoft Windows Server environments and Active Directory to ensure secure and efficient operations.
  • Diagnose and resolve issues related to antivirus software, networking, printers, and connectivity, ensuring minimal downtime and high service levels.
  • Provide technical support and troubleshooting for Apple devices.
  • Configure firewalls, routers, and other network security devices to maintain secure and efficient network operations.
Requirements
  • Proven experience working within a desktop support role.
  • Experience in the following areas either within a 1st or 2nd line role:
    • Microsoft Windows and desktop operating systems.
    • Microsoft Windows Server and Active Directory.
    • Microsoft 365 administration, including SharePoint, Teams, and OneDrive.
    • Antivirus, networking, printers, and connectivity troubleshooting.
    • Support for Apple devices and operating systems.
    • Firewall and router configuration.
  • Full driving license and access to own transport.
What We Offer
  • Excellent career progression opportunities.
  • Unlimited individual training opportunities.
  • Funding for accreditations and certifications.
  • 22 days holiday plus bank holidays (increasing by 1 day for each year of service).
  • Birthday leave (in addition to annual leave).
  • Spot bonuses.
  • Healthcare cash plan.
  • Twice yearly performance reviews and annual salary reviews.
  • Free on-site parking, on-site drinks fridge, air fryer, and staff break-out area.
  • Team events.

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