IT Support Specialist

3 days ago

BradfordonAvon, Wiltshire, United Kingdom QA Apprenticeships Full time
About the Role

We are seeking a motivated and detail-oriented individual to join our team as an IT Support Apprentice. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide proactive and reactive technical support to clients via phone, email, and in-person visits.
  • Administer service tickets, creating new tickets, updating, and closing tickets in a timely manner.
  • Communicate effectively with clients and suppliers to ensure seamless service delivery.
  • Maintain and update internal client documentation and database systems.
  • Contribute to a positive and collaborative team environment.
Requirements
  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above).
  • No existing qualification at the same or higher level as this apprenticeship in a similar subject.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A supportive and collaborative team environment.
  • Flexible working arrangements, including remote work options.
Why Choose Us

QA Apprenticeships is a leading provider of apprenticeships, with over 30,000 successful graduates. We offer a unique opportunity to gain valuable skills, earn while you learn, and launch your career in a dynamic and supportive environment.

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