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IT Support Specialist
2 months ago
We are seeking a skilled IT Support Engineer to join our team at Wildcat Careers Ltd. As an IT Support Engineer, you will play a key role in providing exceptional customer service and technical support to businesses across the region.
Key Responsibilities:- Manage and maintain Microsoft 365 environments, including SharePoint, Teams, and OneDrive.
- Support Microsoft Windows desktop operating systems, including installation, configuration, updates, and troubleshooting.
- Oversee the deployment, configuration, and management of Microsoft Windows Server environments and Active Directory to ensure secure and efficient operations.
- Diagnose and resolve issues related to antivirus software, networking, printers, and connectivity, ensuring minimal downtime and high service levels.
- Provide technical support and troubleshooting for Apple devices.
- Configure firewalls, routers, and other network security devices to maintain secure and efficient network operations.
- Proven experience working within a desktop support role.
- Experience in the following areas either within a 1st or 2nd line role:
- Microsoft Windows and desktop operating systems.
- Microsoft Windows Server and Active Directory.
- Microsoft 365 administration, including SharePoint, Teams, and OneDrive.
- Antivirus, networking, printers, and connectivity troubleshooting.
- Support for Apple devices and operating systems.
- Firewall and router configuration.
- Full driving license and access to own transport.
- Excellent career progression opportunities.
- Unlimited individual training opportunities.
- Funding for accreditations and certifications.
- 22 days holiday plus bank holidays (increasing by 1 day for each year of service).
- Birthday leave (in addition to annual leave).
- Spot bonuses.
- Healthcare cash plan.
- Twice yearly performance reviews and annual salary reviews.
- Free on-site parking, on-site drinks fridge, air fryer, and staff break-out area.
- Team events.