IT Service Delivery Manager
1 day ago
We are seeking a highly skilled IT Service Delivery Manager to join our team at Vertex IT Solutions Ltd in London. This is an excellent opportunity for someone who wants to lead and manage a team responsible for delivering high-quality services to our clients.
About the Role
- The ideal candidate will have at least 5+ years of experience in service delivery management, preferably within the managed services sector.
- They should possess strong leadership and management skills, with experience in managing both technical and non-technical team members.
- Able to design and implement customer experience strategies that drive business growth and improve customer satisfaction.
- Familiarity with the ITIL framework is a plus.
Key Responsibilities
- Develop and maintain strong relationships with senior stakeholders within our client base.
- Manage and optimize all aspects of service delivery across our key delivery areas.
- Prepare and participate in service reviews of key accounts/customers.
- Act as a senior escalation point for service issues, managing through to resolution.
- Work with Technology Success Managers to develop customer roadmaps and seek out opportunities to increase MRR and project revenue.
Salary
We offer a competitive salary of £65,000 - £85,000 per annum, depending on experience.
Location/Travel
This role is primarily based in our head office in London (South Quay), with occasional travel to client sites around London.
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