Front Desk Hospitality Team Member

3 days ago


Chertsey, Surrey, United Kingdom Cornish Seal Sanctuary Full time

We are currently seeking highly motivated and customer-focused individuals to join our team as Front Desk Hospitality Team Members. As a key representative of Alton Towers Resort, you will be responsible for delivering exceptional service to our guests.

About the Role

This is an exciting opportunity to work in a fast-paced environment, providing a warm welcome to our visitors and ensuring their stay with us is enjoyable and memorable.

Key Responsibilities
  • Provide excellent customer service, responding promptly to guest inquiries and resolving issues efficiently.
  • Manage front desk operations, including checking-in and out guests, processing payments, and handling lost property.
  • Work collaboratively with other departments to ensure seamless guest experiences.
Requirements
  • Degree or equivalent experience in hospitality or a related field.
  • Excellent communication and interpersonal skills.
  • Able to work varied shifts, including evenings, weekends, and public holidays.
What We Offer
  • A competitive salary of £18,000 - £22,000 per annum, depending on experience.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • The chance to work in a dynamic and supportive team environment.


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