Commercial Customer Service Representative

1 day ago


Kidlington, United Kingdom Leading Edge Aviation Full time
Job Overview

Leading Edge Aviation is one of the most rapidly growing aviation training organisations in the UK and Europe. We take a different approach to commercial pilot training, delivering high-quality graduates to major UK and European airlines.

We are seeking a positive and enthusiastic Customer Experience Administrator to join our close-knit team.

The successful candidate will be responsible for providing exceptional customer service, ensuring seamless administrative support, and contributing to the overall success of our organisation.

Key Responsibilities
  • Reception Duties:
    • Be the first point of contact for visitors, ensuring a warm welcome and familiarity with facilities and Health & Safety arrangements.
    • Screen calls and take messages where applicable.
    • Coordinate deliveries, post, and parcels during office hours.
    • Conduct regular stock takes and replenish stationery, refreshments, and equipment.
  • Office and Training Administration:
    • Provide customers with relevant information and equipment throughout their time at the Academy.
    • Support the Board of Directors with administrative tasks when required.
    • Coordinate onboarding processes for new students, including kit, uniform, and stock ordering.
    • Manage student departure administration, including passes and travel arrangements.
    • Offer ad-hoc support to the Head of Training as needed.
Requirements
  • IT Skills: Excellent working knowledge of Microsoft applications.
  • Salary: Up to £25,000 per annum, depending on experience.
  • Benefits: Competitive package, annual leave entitlement, life assurance, wellbeing benefits, cycle-to-work scheme, and free on-site parking.


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