Commercial Customer Service Representative
1 day ago
Leading Edge Aviation is one of the most rapidly growing aviation training organisations in the UK and Europe. We take a different approach to commercial pilot training, delivering high-quality graduates to major UK and European airlines.
We are seeking a positive and enthusiastic Customer Experience Administrator to join our close-knit team.
The successful candidate will be responsible for providing exceptional customer service, ensuring seamless administrative support, and contributing to the overall success of our organisation.
Key Responsibilities- Reception Duties:
- Be the first point of contact for visitors, ensuring a warm welcome and familiarity with facilities and Health & Safety arrangements.
- Screen calls and take messages where applicable.
- Coordinate deliveries, post, and parcels during office hours.
- Conduct regular stock takes and replenish stationery, refreshments, and equipment.
- Office and Training Administration:
- Provide customers with relevant information and equipment throughout their time at the Academy.
- Support the Board of Directors with administrative tasks when required.
- Coordinate onboarding processes for new students, including kit, uniform, and stock ordering.
- Manage student departure administration, including passes and travel arrangements.
- Offer ad-hoc support to the Head of Training as needed.
- IT Skills: Excellent working knowledge of Microsoft applications.
- Salary: Up to £25,000 per annum, depending on experience.
- Benefits: Competitive package, annual leave entitlement, life assurance, wellbeing benefits, cycle-to-work scheme, and free on-site parking.
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