ICT Support Specialist
1 month ago
Location: Newcastle-Upon-Tyne
Salary: £45,000 - £50,000 + Company Car
The Client:
Our client is a leading manufacturer of HVAC products in the UK.
We are currently recruiting for a Technical Support Engineer to provide technical support on our range of renewable technologies for our installer network.
The Role of Technical Support EngineerAs a technical support engineer, you will handle post-sale technical enquiries including fault finding, product information, spare parts, and more from our installer network. You will be given training in all manufactured products and entrusted to provide the best technical support to our clients' customers and engineers.
Key Responsibilities:- Take ownership for technical and service-related enquiries.
- Develop an understanding of our service department and work as part of a wider team providing technical support to field service engineers, customer services, warranty claims, and sales teams.
- Identify emerging issues and trends and escalate to Technical Services and Product Management teams.
- Provide feedback from the field to the Training department for the development of training material.
- Remain up to date with the relevant industry standards, British Standards, Building Regulations, etc.
- As a member of the technical team, you may be asked on occasion to undertake a variety of tasks and/or be involved in projects undertaken by the technical department.
- BPEC/formal qualification in heat pump installation.
- NVQ level 2/3 plumbing and heating.
- This role requires excellent IT, organisational, communication, and presentation skills with a strong customer focus.
- Bonus scheme.
- Yearly bonus.
- Company car.
- Company events.
- Company pension.
- Life insurance.
- On-site parking.
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