ICT Support Specialist

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Bowdon Associates Limited Full time

Job Title: Technical Support Engineer

Location: Newcastle-Upon-Tyne

Salary: £45,000 - £50,000 + Company Car

The Client:

Our client is a leading HVAC manufacturer and a prominent brand in the UK HVAC market.

The Role:

We are seeking a skilled Technical Support Engineer to join our team at our client's head office in Newcastle. The successful candidate will provide technical support on renewable technologies to our growing installer network.

  • Provide technical assistance to field service engineers, customer services, warranty claims, and sales teams.
  • Develop an understanding of our client's service department and work collaboratively to provide technical support.
  • Identify emerging issues and trends, and escalate to Technical Services and Product Management teams.
  • Contribute to the development of training material by providing feedback from the field.
  • Stay up-to-date with industry standards, British Standards, and Building Regulations.
  • Participate in various tasks and projects undertaken by the technical department.

Person Specification:

  • BPEC/formal qualification in heat pump installation.
  • NVQ level 2/3 in plumbing and heating.
  • Excellent IT, organisational, communication, and presentation skills with a strong customer focus.

Benefits:

  • Bonus scheme
  • Yearly bonus
  • Company car
  • Company events
  • Company pension
  • Life insurance
  • On-site parking


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