New Partner Experience Team Lead
2 weeks ago
As a New Partner Experience Team Lead, you will oversee a team of French speaking agents working to onboard new restaurants on Deliveroo and grow their order volume.
You will work as part of the SMB team in Manchester, reporting to the EU Head of New Partner Experience, and will work in the Manchester office on a hybrid basis.
Key Responsibilities
- Manage the daily activities of a team of New Partner Experience Agents
- Coach the team to develop skills, oversee team behavior and attendance, and provide reporting on results
- Work with other Team Leads to achieve team goals
- Establish a performance management framework for your team
- Ensure restaurants are comfortable with Deliveroo's systems
Requirements
- 2+ years of management experience
- Native or fluent in French and English
- Experience in account management or customer service is desirable
- Ability to work to targets with a proactive attitude
About Deliveroo
Deliveroo is a technology-driven company transforming the way people shop and eat. We connect consumers, restaurants, shops, and riders to make access to food and products more convenient and enjoyable. We prioritize our employees' welfare and offer a range of benefits.
Benefits and Diversity
We believe in a diverse and inclusive workplace and offer many benefits, including health, family, finance, community, convenience, growth, time away, and relocation. We welcome applicants from all backgrounds and encourage them to apply.
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New Partner Experience Team Lead
2 months ago
London, Greater London, United Kingdom Deliveroo Full timeJob Title: New Partner Experience Team LeadAs a New Partner Experience Team Lead, you will be responsible for managing a team of French speaking New Partner Experience agents. Your primary goal will be to ensure that new restaurants are successfully onboarded onto the Deliveroo platform and are able to grow their order volume.You will work closely with the...
-
New Partner Experience Team Lead
2 months ago
London, Greater London, United Kingdom Deliveroo Full timeJob Title: New Partner Experience Team LeadAs a New Partner Experience Team Lead, you will be responsible for managing a team of French speaking New Partner Experience agents. Your primary goal will be to ensure that new restaurants are successfully onboarded onto the Deliveroo platform and are able to grow their order volume.You will work closely with the...
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New Partner Experience Team Lead
2 months ago
London, Greater London, United Kingdom Deliveroo Full timeJob Title: New Partner Experience Team LeadAs a key member of our Small & Medium Business (SMB) team in Manchester, you will be responsible for managing a team of Flemish speaking New Partner Experience agents. Your primary goal will be to ensure the successful onboarding of new restaurants onto our platform, driving growth in order volume and customer...
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New Partner Experience Team Lead
2 months ago
London, Greater London, United Kingdom Deliveroo Full timeJob Title: New Partner Experience Team LeadAs a key member of our Small & Medium Business (SMB) team in Manchester, you will be responsible for managing a team of Flemish speaking New Partner Experience agents. Your primary goal will be to ensure the successful onboarding of new restaurants onto our platform, driving growth in order volume and customer...
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New Partner Experience Team Lead
2 weeks ago
London, Greater London, United Kingdom Deliveroo Full timeAs a New Partner Experience Team Lead at Deliveroo, you will oversee a team of Flemish speaking agents responsible for onboarding new restaurants onto our platform. Your primary goal will be to ensure these restaurants are set up for success and can maximize their partnership with us.You will work closely with the SMB team in Manchester, reporting to the EU...
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