New Partner Experience Team Lead

2 weeks ago


London, Greater London, United Kingdom Deliveroo Full time

As a New Partner Experience Team Lead, you will oversee a team of French speaking agents working to onboard new restaurants on Deliveroo and grow their order volume.

You will work as part of the SMB team in Manchester, reporting to the EU Head of New Partner Experience, and will work in the Manchester office on a hybrid basis.

Key Responsibilities

  • Manage the daily activities of a team of New Partner Experience Agents
  • Coach the team to develop skills, oversee team behavior and attendance, and provide reporting on results
  • Work with other Team Leads to achieve team goals
  • Establish a performance management framework for your team
  • Ensure restaurants are comfortable with Deliveroo's systems

Requirements

  • 2+ years of management experience
  • Native or fluent in French and English
  • Experience in account management or customer service is desirable
  • Ability to work to targets with a proactive attitude

About Deliveroo

Deliveroo is a technology-driven company transforming the way people shop and eat. We connect consumers, restaurants, shops, and riders to make access to food and products more convenient and enjoyable. We prioritize our employees' welfare and offer a range of benefits.

Benefits and Diversity

We believe in a diverse and inclusive workplace and offer many benefits, including health, family, finance, community, convenience, growth, time away, and relocation. We welcome applicants from all backgrounds and encourage them to apply.



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