New Partner Experience Team Lead
2 months ago
As a New Partner Experience Team Lead, you will be responsible for managing a team of French speaking New Partner Experience agents. Your primary goal will be to ensure that new restaurants are successfully onboarded onto the Deliveroo platform and are able to grow their order volume.
You will work closely with the SMB team in Manchester, reporting to the EU Head of New Partner Experience. This is a hybrid role, with a mix of office and remote work.
Key Responsibilities:- Oversee the daily activities of a team of New Partner Experience Agents
- Coach and develop the skills of your team members
- Monitor team behavior and attendance
- Provide regular reporting on team performance
- Develop and refine onboarding processes to ensure restaurants are set up for success
- Collaborate with other Team Leads to achieve shared goals
- Establish a performance management framework for your team
- Ensure restaurants are comfortable with our systems and processes
- 2+ years of management experience
- Native or fluent in French and English
- Experience in account management or customer service is desirable
- Ability to work to targets with a proactive and results-driven attitude
Deliveroo is a technology-driven company that is transforming the way people shop and eat. Our mission is to bring the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are a fast-growing startup that values autonomy, innovation, and teamwork.
We offer a range of benefits and perks to our employees, including health and wellness programs, flexible working arrangements, and opportunities for professional growth and development.
We are an equal opportunities employer and welcome applications from diverse candidates. Please click to view our candidate privacy policy.
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New Partner Experience Team Lead
2 months ago
London, Greater London, United Kingdom Deliveroo Full timeJob Title: New Partner Experience Team LeadAs a key member of our Small & Medium Business (SMB) team in Manchester, you will be responsible for managing a team of Flemish speaking New Partner Experience agents. Your primary goal will be to ensure the successful onboarding of new restaurants onto our platform, driving growth in order volume and customer...
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New Partner Experience Team Lead
2 months ago
London, Greater London, United Kingdom Deliveroo Full timeJob Title: New Partner Experience Team LeadAs a key member of our Small & Medium Business (SMB) team in Manchester, you will be responsible for managing a team of Flemish speaking New Partner Experience agents. Your primary goal will be to ensure the successful onboarding of new restaurants onto our platform, driving growth in order volume and customer...
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New Partner Experience Team Lead
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London, Greater London, United Kingdom Deliveroo Full timeAs a New Partner Experience Team Lead at Deliveroo, you will oversee a team of Flemish speaking agents responsible for onboarding new restaurants onto our platform. Your primary goal will be to ensure these restaurants are set up for success and can maximize their partnership with us.You will work closely with the SMB team in Manchester, reporting to the EU...
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New Partner Experience Team Lead
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London, Greater London, United Kingdom Deliveroo Full timeJob Title: New Partner Experience Team LeadAs a seasoned leader, you will oversee a team of French-speaking New Partner Experience agents, dedicated to onboarding new restaurants on Deliveroo and driving their growth.You will be part of the Small & Medium Business (SMB) team in Manchester, reporting to the EU Head of New Partner Experience. This role offers...
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London, Greater London, United Kingdom Deliveroo Full timeAbout the RoleAs a New Partner Experience Team Lead, you will oversee a team of French speaking agents working to onboard new restaurants on Deliveroo and grow their order volume.You will collaborate with the SMB team in Manchester, reporting to the EU Head of New Partner Experience.Key ResponsibilitiesCoach the team to develop skills, monitor attendance,...
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London, Greater London, United Kingdom Deliveroo Full timeNew Partner Experience Team LeadAs a New Partner Experience Team Lead, you will be responsible for managing a team of Flemish-speaking New Partner Experience agents. Your primary goal will be to ensure the successful onboarding of new restaurants onto the Deliveroo platform, focusing on growing their order volume. You will work closely with the EU Head of...
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