New Partner Experience Team Lead

2 weeks ago


London, Greater London, United Kingdom Deliveroo Full time

As a New Partner Experience Team Lead at Deliveroo, you will oversee a team of Flemish speaking agents responsible for onboarding new restaurants onto our platform. Your primary goal will be to ensure these restaurants are set up for success and can maximize their partnership with us.

You will work closely with the SMB team in Manchester, reporting to the EU Head of New Partner Experience. This role will involve coaching the team to develop their skills, overseeing team behavior and attendance, and providing regular reporting on results.

Key Responsibilities

  • Manage a team of New Partner Experience Agents
  • Develop and refine onboarding processes to ensure restaurants are set up for success
  • Work collaboratively with other Team Leads to achieve shared goals
  • Establish a performance management framework for your team
  • Ensure restaurants are comfortable with our systems and can make the most of their partnership

Requirements

  • 2+ years of management experience
  • Native or fluent in Flemish and English
  • Experience in account management or customer service is desirable
  • A 'get up and go' attitude with a focus on working to targets

About Deliveroo

Deliveroo is a technology-driven company that is transforming the way people shop and eat. Our mission is to bring the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We value autonomy, innovation, and teamwork, and we're always looking for new ideas to improve our services.

Benefits and Diversity

We prioritize the welfare of our employees and offer a range of benefits, including health, family, finance, community, convenience, growth, time away, and relocation. We believe in creating a diverse and inclusive workplace where everyone feels valued and respected.



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