ICT Technical Support Specialist

2 days ago

Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
Support Analyst Opportunity

Our client, a global technology-enabled solutions provider, is seeking a skilled Support Analyst to join their fast-paced Technology department. As a key member of the support team, you will be responsible for delivering exceptional customer-focused solutions and ensuring seamless global communication processes for over 2,500 clients.

Key Responsibilities
  1. Respond to support incidents through various channels, including phone, email, and internal ticket systems.
  2. Develop and maintain knowledge bases and how-to articles to support customers in finding online resolutions.
  3. Process IT purchase orders for hardware and software purchases as required by the business.
  4. Provide technical support for Microsoft Desktop Operating Systems, Applications, and Mobile Computing devices.
  5. Support "off the shelf" and internally built applications, with a focus on delivering high-quality solutions.
  6. Utilize SQL querying skills to resolve technical issues and improve support processes.

Requirements: Excellent communication skills, customer-focused attitude, and technical knowledge of Microsoft Desktop Operating Systems and Applications.

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