IT Senior Service Desk Specialist
4 weeks ago
New England Seafood International is seeking a skilled IT Senior Service Desk Agent to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our business users, ensuring seamless IT operations, and contributing to the improvement of our IT support processes.
Key Responsibilities:
- Liaise with business users to understand, troubleshoot, and resolve IT-related incidents and requests, ranging from simple access requests to more complex issues.
- Proactively seek ways to improve IT support processes and make recommendations to the IT Management Team.
- Ensure day-to-day IT operational checks are fulfilled, such as system backup checks, application availability, etc.
- Contribute to and, where appropriate, lead on a variety of IT tasks and projects, such as maintaining inventories, hardware and software provisioning, IAM, and video conferencing.
- Undertake and lead on other ad-hoc tasks or projects as they arise.
- After-hours work will occasionally be expected to handle urgent issues as well as system upgrades and installations.
- Be technically competent with good all-round knowledge of Windows 11, Azure Entra, Windows Server, Office 365, Teams, Exchange, Hyper-V, and printing technologies.
- Have excellent interpersonal, verbal, and written communication skills, and be able to produce documentation (user guides, technical support docs) to a high standard.
- Provide excellent hardware and application support to business customers.
- The position will involve working in the production facilities and may involve lifting heavy IT equipment.
- 25 days holiday
- Pension 5% employee contribution 3% employer contribution
- Life Insurance: 3 x annual salary
- Employee Assistance Programme
- Cycle to work scheme
- Staff discount on products
- Unlimited Refreshments
- On-site parking
- Referral Programme
- Sports & Social Fund
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