Customer Service Representative
4 weeks ago
£22,000-£27,000 + bonus (dependant on experience)
Full Time position
Monday to Friday 9
As a key member of our growing team at ENGINEERINGUK, you will play a vital role in delivering exceptional customer service and driving business growth. Your primary responsibility will be to handle customer enquiries, provide insurance quotations, and sell the benefits of our policies. You will also be responsible for maximising sales opportunities, cross-selling general insurance and Financial Services products, and assisting with renewal retention.
Initially, you will focus on providing sales and service for personal lines customers, converting quotes into new and additional business. As you gain more experience, you will be trained in our Commercial Package licenses to assist smaller business customers. You will review customer policies, help retain business, and process all customer instructions for policy amendments.
You will also be responsible for recording and managing customer leads using our CRM system, Microsoft Dynamics, and spotting opportunities to introduce customers to our Financial Adviser. To succeed in this role, you will need to demonstrate a drive and can-do attitude, providing a fantastic customer experience to our existing customers.
Requirements:
- A minimum of 5 GCSE's (or equivalent including Maths and English)
- Full Training & Development will be provided, including technical knowledge and sales soft skills
- Support with CII qualifications
- 25 days holiday plus bank holidays and an extra day for Birthday
- Free parking at our office in Great Tey
No Agencies please.
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