Robotics System Support Specialist

4 days ago


London, Greater London, United Kingdom Amazon UK Services Ltd. Full time

About the Role

We are seeking a highly skilled Senior Technical Solutions Engineer to join our team in Amazon UK Services Ltd. as a Robotics System Support Specialist. The successful candidate will work with cross-functional teams to deliver high-quality solutions and services for advanced robotics systems across Amazon's European customer fulfillment network.

Job Responsibilities

  • Develop and maintain technical documentation for maintenance procedures and troubleshooting guides to enable local site maintenance technicians to effectively maintain advanced technology systems.
  • Serve as the escalation point for local site maintenance technicians when complex system issues impacting machine performance or availability arise.
  • Monitor system performance across the EU region and utilize system KPIs and technician feedback to identify and lead continuous improvement initiatives.
  • Provide on-site support for new product implementations, upgrades, routine hardware audits, and troubleshooting for advanced robotics systems.
  • Ensure spare part availability across the EU region for the supported systems.
  • Produce regular reports on the safety, reliability, and performance of the products that you support.
  • Provide on-call after-hours support for high-severity events related to products that you support.

Requirements

  • Bachelor's degree in Engineering (Mechanical, Electrical, Industrial, or related field).
  • Years of experience designing, deploying, or supporting mechatronic or robotic systems.
  • Knowledge and/or working experience with statistical analysis tools, data visualization, and program management.
  • Excellent communication skills with the ability to articulate complex technical issues.
  • Able to manage multiple high-priority tasks simultaneously.

Preferred Qualifications

  • Masters degree in Engineering (Mechanical, Electrical, Industrial, or related field).
  • Knowledge and/or working experience in dealing with big data.
  • Familiarity with PLC programming.
  • Familiarity with industry standard CAD & FEA design tools, industry trends, and design for supportability.

Salary

£80,000 - £120,000 per annum based on experience and location.



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