Technical Support Specialist, Amazon Robotics Technical Operations
3 weeks ago
About the Role
Amazon Robotics is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for resolving complex technical issues in our Robotics environment.
Key Responsibilities
- Deep-dive into technical issues, analyze, mitigate, or resolve them using multiple data sources, dashboards, and logs.
- Collaborate with development/software teams to navigate complex situations and create viable solutions for our customers.
- Engage with high-severity incidents, set up and manage high-severity calls, and directly communicate and troubleshoot with customers until the situation is mitigated.
- Use Change Management best practices to create, approve, and implement changes within the Amazon Robotics environment.
Requirements
- Bachelor's degree in Engineering, Computer Science, or other relevant IT degree.
- Experience troubleshooting software applications, platforms, or cloud services.
- Technical background from working in Service Operations Technical Support Environment in a domain such as Networking, Telecommunications, Cybersecurity, or Cloud.
- Able to communicate effectively in English, within technical and business settings.
Preferred Qualifications
- Technical inclination and background, with a good understanding of complex systems and how to troubleshoot them.
- Excellent communication skills, with the ability to explain technical details in a way that is understood by both technical and non-technical audiences.
About Amazon Robotics
Amazon Robotics is a dynamic and complex environment that requires technical expertise and problem-solving skills. As a Technical Support Specialist, you will have the opportunity to work with a variety of systems and technologies, and to develop your skills and knowledge in a fast-paced and challenging environment.
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