Technical Support Specialist

1 month ago


London, Greater London, United Kingdom Amazon Full time
Technical Support Specialist

The Mechatronics & Sustainable Packaging Customer Experience (MSP CX) team is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will work closely with hardware engineers, regional support managers, and operations leaders to maximize the performance of advanced robotics systems.

You will be responsible for managing problems escalated from sites, developing metrics and software tools to proactively monitor system performance, and pushing threshold-based alerts. You will also produce daily, weekly, and monthly reports to ensure seamless system operation.

Key Responsibilities:

  1. Develop metrics and tools to monitor system performance and push alerts.
  2. Proactively detect and resolve issues using monitoring systems and alerts.
  3. Lead problem management, root cause analysis, and preventative measure ideation.
  4. Develop command-line and SQL scripts for support teams.

BASIC QUALIFICATIONS:

  1. BS in Engineering, Computer Science, or related field.
  2. +1 year of industry experience providing technical customer support.
  3. +1 year with relational database management systems (MySQL, Oracle, etc.).
  4. +1 year of industry experience in Technical Incident Management and Engineering.
  5. Ability to work independently with limited supervision.
  6. Ability to lead complex technical discussions with various groups.
  7. Knowledge and/or working experience with networking and product IT.
  8. Familiarity with AWS or other cloud technologies.


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