Robotics Technical Support Manager
3 weeks ago
Are you inspired by innovation and problem-solving through teamwork? Amazon Robotics is seeking a leader with a passion for technology, who can easily make connections, is always curious about how things work, and is up for the challenge found in a deeply complex, but very rewarding Robotics environment.
This team is a global squad of talented engineers that work diligently to resolve technical issues and help maintain Amazon's robotic services, applications, and platforms. We are expanding our team to Melbourne, Australia and are looking for an experienced technical manager to help us kickstart operations in this region.
As a manager, you will not only help to recruit and establish the foundation for this new team but also learn how Amazon leverages state-of-the-art robotics technology to enhance our facilities and better service our customers. You will engage with a dynamic technical environment, navigate complex situations, and ensure that your team is always set up for success. Together with your team, you will directly collaborate with Software & Engineering teams from all over the globe to root cause critical issues and ensure problems stay fixed for good.
Important Please note that this role includes certain Manager On-Call responsibilities over the weekend (daytime) for select high severity events.
Key job responsibilities:
- Manage, recruit, interview, hire, coach, and mentor directs.
- Ensure directs are up to date with company policies, procedures, and regulations, while meeting established productivity targets.
- Actively work to encourage, motivate, and collaborate with direct reports to reach agreed goals while fulfilling their job responsibilities and obligations (hold regular 1:1 sessions, etc.).
- Create and maintain a healthy and positive work culture.
- Implement, establish, and meet departmental and company goals to improve business outcomes.
- Identify problem areas and work to implement solutions to effectively resolve them.
- Evaluate employee performance and systems to identify trends and recommend improvements.
- Contribute to team efforts as needed to achieve desired results.
- Act as an escalation point and incident manager during critical high severity escalations.
As Amazon maintains a very high performance bar, managers may find themselves having to adapt to any given situation and embody different types of roles. Depending on the context, they can be: Incident or Project Managers, Technical Authorities in one or more technical areas, Change Approvers, Technical Writers, Trainers, Coaches, Mentors, or Mediators. This role fluidity is what enables the manager to be successful and navigate the daily complexities of the Amazon Robotics environment.
BASIC QUALIFICATIONS- Bachelor's degree in Computer Science, Information Technology or related fields.
- 4+ years of management or direct team leader experience in a similarly complex technical support environment (6+ FTEs).
- Proven track record in the design, implementation, and optimization of metrics, KPIs, SLAs, etc.
- Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
- Proven experience leading high severity active incident restoration efforts, as a technical authority or Incident Manager.
- 6+ years of relevant technical support management or team leader experience in a diverse complex technical environment.
- 3+ years of relevant engineer technical support hands-on experience.
- Relevant industry certification(s) in any broad technical domain (Networking, Telecommunications, Cybersecurity, Cloud Technologies, etc.)
- Relevant Service/Project Management Certifications may present an advantage (ITIL, etc.)
Acknowledgement of country:
In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
-
Robotics Engineer
1 month ago
London, Greater London, United Kingdom Cobalt Robotics Full timeAbout Cobalt RoboticsCobalt Robotics is a pioneering company that leverages human expertise, robotic technology, and innovative solutions to effectively address security incidents. Our dedicated team patrols and monitors sites 24/7 to proactively prevent break-ins, identify significant leaks, and provide our customers with visibility over their space,...
-
Robotics Engineer
4 weeks ago
London, Greater London, United Kingdom Cobalt Robotics Full timeAbout Cobalt RoboticsCobalt Robotics is a pioneering company that leverages cutting-edge robotic technology and human expertise to provide comprehensive security solutions. Our team of dedicated professionals patrols and monitors sites 24/7, proactively preventing break-ins, identifying potential leaks, and offering customers unparalleled visibility over...
-
Robotics Engineer
4 weeks ago
London, Greater London, United Kingdom Cobalt Robotics Full timeAbout Cobalt RoboticsCobalt Robotics is a pioneering company that leverages cutting-edge robotic technology and human expertise to provide comprehensive security solutions. Our team of dedicated professionals patrols and monitors sites 24/7, proactively preventing break-ins, identifying potential leaks, and offering customers unparalleled visibility over...
-
Robotics Engineer
4 weeks ago
London, Greater London, United Kingdom Cobalt Robotics Full timeAbout Cobalt RoboticsCobalt Robotics is a pioneering company that combines human expertise with cutting-edge robotic technology to provide effective security solutions. Our team of experts patrols and monitors sites 24/7 to prevent break-ins, identify potential leaks, and provide customers with unparalleled visibility over their space, assets, and...
-
Robotics Engineer
4 weeks ago
London, Greater London, United Kingdom Cobalt Robotics Full timeAbout Cobalt RoboticsCobalt Robotics is a pioneering company that combines human expertise with cutting-edge robotic technology to provide effective security solutions. Our team of experts patrols and monitors sites 24/7 to prevent break-ins, identify potential leaks, and provide customers with unparalleled visibility over their space, assets, and...
-
Robotics Engineer
4 weeks ago
London, Greater London, United Kingdom Cobalt Robotics Full timeAbout Cobalt RoboticsCobalt Robotics is a pioneering company that combines human expertise with cutting-edge robotic technology to provide effective security solutions. Our team of experts patrols and monitors sites 24/7 to prevent break-ins, identify potential leaks, and provide customers with unparalleled visibility over their space, assets, and...
-
Robotics Hardware Specialist
3 weeks ago
London, Greater London, United Kingdom Cobalt Robotics Full timeAbout Cobalt Robotics:Cobalt Robotics is a pioneering company that combines human expertise with robotic technology to resolve security incidents. Our team patrols and monitors sites 24/7 to prevent break-ins, identify leaks, and provide customers with visibility over their space, assets, and data.We're looking for individuals who want to make an impact with...
-
Robotics Hardware Specialist
3 weeks ago
London, Greater London, United Kingdom Cobalt Robotics Full timeAbout Cobalt Robotics:We're a cutting-edge robotics company that's revolutionizing the way we approach security and monitoring. Our team of experts utilizes a combination of human expertise, robotic technology, and innovative solutions to effectively resolve security incidents and provide our customers with unparalleled visibility over their space, assets,...
-
Robotics Automation Technical Support Specialist
4 weeks ago
London, Greater London, United Kingdom Wynne Consulting ltd Full timeTechnical Support Engineer for Robotics and AutomationThis is a fantastic opportunity to join Wynne Consulting ltd as a Technical Support Engineer for Robotics and Automation. As a key member of our team, you will be responsible for providing technical support on robots, including offline simulations, practical demonstrations of technology, and site...
-
Robotics Automation Technical Support Specialist
4 weeks ago
London, Greater London, United Kingdom Wynne Consulting ltd Full timeTechnical Support Engineer for Robotics and AutomationThis is a fantastic opportunity to join Wynne Consulting ltd as a Technical Support Engineer for Robotics and Automation. As a key member of our team, you will be responsible for providing technical support on robots, including offline simulations, practical demonstrations of technology, and site...
-
London, Greater London, United Kingdom Amazon UK Services Ltd. Full timeAbout the RoleAmazon Robotics is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for resolving complex technical issues in our Robotics environment.Key ResponsibilitiesDeep-dive into technical issues, analyze, mitigate, or resolve them using multiple data sources, dashboards, and...
-
Robotics Automation Technical Support Specialist
4 weeks ago
London, Greater London, United Kingdom fish4.co - Jobboard Full timeTechnical Support Engineer - Robotics AutomationThis is a fantastic opportunity to join a leading company in the Robotics Automation industry as a Technical Support Engineer.Key Responsibilities:Provide technical support on robots, including offline simulations, practical demonstrations of technology, and site programming to meet customer and internal...
-
Robotics Automation Technical Support Specialist
4 weeks ago
London, Greater London, United Kingdom fish4.co - Jobboard Full timeTechnical Support Engineer - Robotics AutomationThis is a fantastic opportunity to join a leading company in the Robotics Automation industry as a Technical Support Engineer.Key Responsibilities:Provide technical support on robots, including offline simulations, practical demonstrations of technology, and site programming to meet customer and internal...
-
Robotics Automation Technical Support Specialist
3 weeks ago
London, Greater London, United Kingdom fish4.co - Jobboard Full timeThis is a fantastic opportunity to work with a leading company in the Robotics Automation industry, providing technical support and training to customers and internal teams.The role involves:Providing technical support on robots, including offline simulations, practical demonstrations, and site programming.Developing and delivering technical training for...
-
Robotics Automation Technical Support Specialist
4 weeks ago
London, Greater London, United Kingdom fish4.co - Jobboard Full timeJob OpportunityThis is a fantastic chance to work with a leading company in the Robotics Automation industry.Key ResponsibilitiesProvide technical support for robots, including offline simulations, practical demonstrations, and site programming to meet customer and internal requirements.Develop, deliver, and maintain technical training for customers and the...
-
Robotics Automation Technical Support Specialist
3 weeks ago
London, Greater London, United Kingdom Wynne Consulting ltd Full timeThis is a fantastic opportunity to work with a leading company in the Robotics Automation industry, Wynne Consulting ltd.THE ROLE & RESPONSIBILITIESProvide technical support on robots, including offline simulations, practical demonstrations of technology, and site programming to meet customer and internal requirements.Develop, deliver, and maintain technical...
-
Robotics Lab Manager
1 month ago
London, Greater London, United Kingdom ZipRecruiter Full timeRobotics Lab Manager Job DescriptionWe are seeking a highly organized and technically skilled Robotics Lab Manager to oversee the daily operations of our robotics lab. This role is crucial for maintaining the lab's efficiency and safety, facilitating experiments with real robots, managing data collection for imitation learning, and ensuring all necessary...
-
Robotics Lab Manager
3 weeks ago
London, Greater London, United Kingdom Humanoid Full timeJoin Our Robotics TeamWe are seeking a highly organized and technically skilled Robotics Lab Manager to oversee the daily operations of our robotics lab. This role is crucial for maintaining the lab's efficiency and safety, facilitating experiments with real robots, managing data collection for imitation learning, and ensuring all necessary equipment and...
-
Robotics Lab Manager
1 month ago
London, Greater London, United Kingdom Humanoid Full timeJob Title: Robotics Lab ManagerAt Humanoid, we are seeking a highly organized and technically skilled Robotics Lab Manager to oversee the daily operations of our robotics lab. This role is crucial for maintaining the lab's efficiency and safety, facilitating experiments with real robots, managing data collection for imitation learning, and ensuring all...
-
Robotics Lab Manager
1 month ago
London, Greater London, United Kingdom Humanoid Full timeJob Title: Robotics Lab ManagerAt Humanoid, we are seeking a highly organized and technically skilled Robotics Lab Manager to oversee the daily operations of our robotics lab. This role is crucial for maintaining the lab's efficiency and safety, facilitating experiments with real robots, managing data collection for imitation learning, and ensuring all...
