Resident Liaison Officer
3 days ago
Key Responsibilities:
- Deliver exceptional customer support through various channels, ensuring timely and effective resolution of customer complaints.
- Collaborate with stakeholders to develop and implement action plans, driving progress and improvement in our service ratings.
- Work closely with contractors and contract managers to ensure all work meets specifications and is delivered to the highest standards.
- Enhance customer satisfaction by rebuilding relationships, conducting surveys, and driving improvements in our service ratings.
- Previous experience of working with Local Authorities or Registered Housing Providers is highly desirable.
Requirements:
- Proven experience in customer-facing roles, with a strong focus on customer satisfaction.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
- Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
About Site Skills:
- We are a leading provider of recruitment services, specializing in the placement of skilled professionals in various industries.
- We pride ourselves on our commitment to excellence, delivering high-quality services to our clients and candidates.
How to Apply:
- Please submit your application, including your resume and a cover letter, to [insert contact information].
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