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Resident Liaison Officer

2 months ago


London, Greater London, United Kingdom Velocity Recruitment Full time

Job Title: Resident Liaison Officer

Location: North London

Job Type: Full-time

Salary: Up to £32k + Package

Job Description:

We are seeking a Resident Liaison Officer to join our team in North London. As a key member of our team, you will be responsible for building customer confidence and explaining all aspects of improvement work to residents.

Key Responsibilities:

  1. Surveys and initial contact with tenants
  2. Identify customer needs and preferences
  3. Communicate with tenants throughout the works programme
  4. Be the link between tenant and Site Manager
  5. Administration and record keeping
  6. Daily line management meetings

Requirements:

Previous experience as a Resident Liaison Officer or Tenant Liaison Officer with a main contractor on refurbishment projects is essential. A full driving licence and own car are also required.

About the Company:

Our client is a leading provider of refurbishment services for social housing residential schemes. They pride themselves on staff retention and training, and are a top 5 provider in their sector.