SC Cleared IT Support Specialist

6 days ago


Ipswich, Suffolk, United Kingdom Concept Resourcing Full time

Job Summary:

Concept Resourcing is seeking a highly skilled and experienced SC Cleared IT Support Specialist to provide hardware and software support to our clients. As a key member of our team, you will be responsible for delivering exceptional customer service and technical expertise to ensure the smooth operation of our clients' IT systems.

Key Responsibilities:

  • Provide hardware and software support to clients, including desktops, laptops, monitors, and phones.
  • Perform break-fix activities on desktop equipment and perform IMAC activities as required.
  • Conduct daily backup checks and complete allocated calls and maintain regular contact with Workflow Managers.
  • Provide timely and quality solutions to customers, keeping them updated and escalating if required.
  • Refer to relevant procedures to perform role and periodically review Security Policies to ensure full compliance with current legal, regulatory, and company requirements.
  • Carry out any tickets/non-ticketed/project work as and when required.
  • Ensure compliance with health and safety company policy and legislation at all times.

Requirements:

  • SC security clearance
  • Knowledge of Server OS and navigation
  • Experience with Active Directory (desirable)
  • Hardware knowledge, including laptop keyboards, memory, and hard drives
  • Experience with network fault troubleshooting
  • Experience with network builds
  • Experience with network printer installs and configuration
  • Experience with Microsoft applications
  • PC literate
  • Interpretation of data and actions
  • Experience with VPN and remote work on machines
  • Good troubleshooting skills
  • Team player with excellent communication and customer service skills
  • IT engineering experience
  • Good understanding of analytical troubleshooting
  • Good understanding of networks and Windows Operating Systems
  • Ability to diagnose and repair desktops and laptops
  • Desktop and laptop accreditation (desirable)
  • Knowledge of specific customer software (desirable)
  • Full UK driving license

What We Offer:

Concept Resourcing is a leading provider of IT recruitment services, and we offer a competitive salary and benefits package to our employees. If you are a highly skilled and experienced IT Support Specialist looking for a new challenge, please apply for this exciting opportunity.



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