Operations Management Specialist
1 day ago
We are seeking a proactive and skilled Team Lead to support the Asset Management & Improvement services at We Manage Jobs (WMJobs). The successful candidate will oversee a team of coordinators, ensuring that all tasks are completed in line with the Council's processes and service standards.
The ideal candidate will play a key role in planning and delivering high-quality administrative support, managing compliance and wider property processes, and ensuring effective coordination and communication with contractors, internal teams, and the public.
- Lead, manage, and develop a team to ensure all administrative and planning tasks are completed in a timely, efficient, and customer-focused manner.
- Supervise and allocate work to employees/contractors for tenanted and void properties, ensuring KPIs and deadlines are met.
- Ensure adherence to all relevant procedures, financial records, and procurement systems. Facilitate regular performance meetings with contractors and implement corrective actions as necessary.
- Oversee administrative functions, including monitoring compliance performance statistics, processing invoices, and coordinating responses to customer complaints and enquiries.
- Manage out-of-hours services, insurance claims, fire safety protocols, and other relevant work.
- Prepare reports and documentation for senior management, and participate in tenant and scrutiny panels when required.
- Support the induction and training of new staff, ensuring effective performance management within the team.
Requirements
- Strong leadership and team management skills, with the ability to inspire and motivate your team.
- Detailed knowledge of Asset Management & Improvements processes, specifically in housing repairs and voids.
- Excellent customer focus and a commitment to continuous service improvement. Proficiency with modern technology and relevant systems for managing repairs, invoicing, and customer relations.
Estimate Salary: £45,000 - £55,000 per annum
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