IT Support Specialist

3 days ago


Waterlooville, Hampshire, United Kingdom activ8 recruitment Full time

Job Title: Service Desk and IT Analyst

Reporting to: IT Development Manager

Salary: £25k - £30k

Location: Office Based - Portsmouth PO7

The Company:

Our client is a leader in the smart transport industry, with a focus on ticketing and smart travel cards. They also produce and manage transport payment portals for public and private travel companies.

The business has a strong history, with over 25 years of experience and a team of less than 50 people. They also have excellent colleague retention.

Purpose of Role:

The role supports the internal IT Development, Card Production, and Compliance teams, reporting to the IT Development Manager. The successful applicant will handle internal and external first-line service desk tickets and assist with IT, Security, and Compliance activities.

Key Responsibilities:

  • First-line troubleshooting and monitoring: assessing automated job outputs and acting on any issues, escalating where necessary.
  • End-user IT and security support: providing assistance with IT-related queries and security concerns.
  • Collaboration with the production team: working with the production team to resolve issues and improve processes.
  • Database management: assisting with database-related tasks and ensuring data accuracy.

Requirements:

The ideal candidate will have excellent communication skills, a strong understanding of IT systems, and the ability to work in a fast-paced environment.

What We Offer:

Our client offers a competitive salary, a dynamic work environment, and opportunities for professional growth and development.

How to Apply:

For more information, please contact us at [insert contact information].



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