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Rent Arrears Resolution Officer

2 months ago

Manchester, United Kingdom James Andrews Recruitment Solutions Ltd Full time

We are currently working in partnership with a large, Manchester-based, Housing Association who are looking to appoint an Income Officer on a permanent basis.

Please double-check you have the right level of experience and qualifications by reading the full overview of this opportunity below.

This will be a full-time position based in Manchester, with hybrid working (2/3 days home working) and a salary of £30,000.

The ideal candidate will have extensive experience of income management and be comfortable in chasing both current and former rent arrears.

Duties and Responsibilities:

  • Monitoring all rent arrears cases, generating appropriate communications to our customers and escalating cases in line with procedures and wider legislation
  • Engaging with those in low-level arrears to prevent escalation into a legal process
  • Effectively using IT to log details of all activity on customer accounts to include all incoming and outgoing calls, e-mails, written correspondence, and text messages ensuring relevant action is taken
  • Completing income and expenditure forms with customers and set up affordable repayment plans where payments in full cannot be made
  • Signposting and referring customers to external agencies for specialist money and debt advice when necessary
  • Assisting customers with budgeting and grant applications to assist in the maximisation of their income

Requirements:

  • Experience required in Social Housing
  • Experience working with customers within housing

Rewards and Benefits:

  • Hybrid working (2-3 days WFH)
  • Flexible working days

Working Hours:

  • 37 hours per week
  • Monday – Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

At James Andrews Recruitment Solutions, we are committed to providing a supportive and inclusive work environment for our employees and clients.