Rent and Service Charge Officer
4 weeks ago
Job Title: Rent and Service Charge Officer
Job Summary: We are seeking a highly skilled and experienced Rent and Service Charge Officer to join our Finance team at Southway Housing Trust. As a key member of our team, you will be responsible for processing rental receipt transactions, controlling the posting of rental receipts to Open Housing, and reviewing suspense accounts to identify and resolve discrepancies.
Key Responsibilities:
- Process rental receipt transactions and adjustments, ensuring tenant rent account balances are accurate.
- Control the processes for the efficient posting of all rental receipts to Open Housing, checking that entries match banking, collection agent, and benefit authority records.
- Review suspense accounts, identify, and resolve discrepancies.
- Liaise with the Income Team on the delivery of rental receipt processes, including rent account adjustments.
- Liaise with ICT colleagues to help resolve data transmission difficulties from collection agents and benefit agencies.
- Administer the submission of updated tenant information to benefit authorities and new transaction card requests to collection agents.
- Maintain records of rent debit runs and related files and review the interface of entries from Open Housing to the general ledger.
- Reconcile general ledger control accounts to rent arrears balances in Open Housing.
- Assist in the preparation of rental collection KPIs.
- Assist in the preparation of annual service charge statements, the setting of charges based on actual and projected costs, and the related communications with residents.
- Process the related adjustments to resident's service charge accounts.
- Distribute reports detailing service charge income and expenditure against budget, liaise with budget holders to help interpret results.
- In conjunction with your line manager, investigate and resolve systems issues which impact on rental receipt and service charge functions, reporting to software supplier as necessary.
- Record and allocate bank receipts and payments in a timely and appropriate manner. Match transactions to bank statements, updating cashbooks as appropriate, and ensure the correct VAT treatment of transactions.
- Complete monthly bank reconciliations and resolve any unreconciled items.
- Liaise with income collection staff and tenants to ensure rent refunds are completed accurately and on time.
Requirements:
We are looking for a highly skilled and experienced Rent and Service Charge Officer with a strong background in general finance operations. The ideal candidate will have a minimum of three years of experience in accounts and general ledger skills, with the ability to undertake routine accountancy work with minimal supervision.
What We Offer:
We offer a competitive salary, excellent contributory pension scheme, and 25 days holiday (rising 1 day per year of service up to 30 days) and a non-contributory health care cash plan.
How to Apply: If you are a motivated and experienced professional looking for a new challenge, please submit your application to us. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community.
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