Rent and Service Charge Operations Manager

4 weeks ago

Manchester, United Kingdom Great Places Housing Association Full time

Rent and Service Charge Operations Manager

You'll provide a comprehensive and professional rent and service charge function to Great Places Housing Group and its subsidiaries, ensuring compliance, financial planning, and budgetary control.

Key Responsibilities

  • Manage and train the service charge team, providing cover for the rents team when required.
  • Ensure accurate financial information for service charge income and expenditure within financial systems, preparing detailed analysis of variances and reconciliations for statutory accounts, internal and external auditors, and relevant Board, Committee, and Executive Management Team Reports.
  • Prepare data for circa 27k rent and service charge budget letters and circa 13k service charge actuals letters to customers.
  • Monitor monthly management accounts for service charges and related income and expenditure, analyzing variances, preparing balance sheet reconciliations, and proposing corrective action if required.
  • Provide expert advice and guidance on rent and service charge setting and reporting to the wider organisation.
  • Stay informed of current and proposed legislation and regulations relevant to rent and service charges, engaging with networking groups to learn and implement best practice.

Requirements

  • Experience of managing a small team within a finance setting, embedding a high-performance culture, ideally in a regulated environment.
  • Extensive experience of preparing rent and service charge budgets, forecasts, and monthly management accounts commentaries, with specific experience of rental income and service charges.
  • Excellent IT skills and proficiency in Excel, with the ability to manipulate large volumes of data for multiple scenarios.
  • Experience of identifying continuous improvement and delivering efficiency savings, driving business decisions.
  • Experience of liaising and influencing colleagues across the business for rental/income and service charge information, ensuring accurate charges to customers.
  • Proven experience of interpreting and implementing legislative and regulatory changes in a rent and service charge environment.

What We Need from You

  • As a line manager, actively support colleagues with their development and well-being, with some experience desirable but not essential.
  • A commitment to understanding the challenges and opportunities in the communities we work with, particularly valuing lived experience in social housing.
  • A passion to advocate on behalf of people and communities.
  • A commitment to work in partnership with others for the benefit of Great Places.
  • A commitment to continuous learning and improvement.
  • Ability to work flexibly and when needed outside normal working hours to ensure service continuity.
  • An ability to work in uncertainty.
  • To be professional and work with integrity, inclusivity, and respect for diversity.

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