Sales and Service Executive
5 days ago
Job Title: Sales and Service Executive
Job Summary: We are seeking a highly motivated and customer-focused Sales and Service Executive to join our team at Office Angels. As a Sales and Service Executive, you will be responsible for providing sales and service support to multiple Area Sales Managers, processing a wide variety of calls, and identifying service problems to initiate appropriate action.
Key Responsibilities:
- Provide sales and service support to multiple Area Sales Managers by helping them reach annual sales targets.
- Process a wide variety of calls, identify service problems, and initiate appropriate action.
- Attempt First Call Resolution (FCR) for all customer calls, utilizing problem-solving skills and available resources.
- Work with Area Sales Managers to coordinate outbound sales and service phone calls.
- Maximise up-sell opportunities on inbound customer service phone calls.
- Utilise CRM system to record, track, and manage all customer interactions.
- Maintain and enhance customer relationships by building trust and resolving issues promptly and completely.
Company Benefits:
- 23 days annual leave plus birthday off
- 5.5% Pension contribution
- £250 wellbeing voucher such as gym membership etc
- Access to Health Shield
- Sports and Leisure club
- Bupa Private Medical plan after 3 months
- Staff discount
- Free Parking
About Us: Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We are an Equal Opportunities Employer.
How to Apply: If you are interested in this position, please apply immediately or contact Simon at Office Angels.
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