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Sales and Service Executive
2 months ago
Job Summary
We are seeking a highly motivated and customer-focused Sales and Service Executive to join our team at Office Angels. As a Sales and Service Executive, you will be responsible for providing exceptional customer service and support to our clients, while also driving sales growth and revenue.
Key Responsibilities
- Provide sales and service support to multiple Area Sales Managers by helping them reach annual sales targets.
- Process a wide variety of calls, identify service problems and initiate appropriate action.
- Attempt First Call Resolution (FCR) for all customer calls, utilising problem solving skills and available resources.
- Work with Area Sales Managers to coordinate outbound sales and service phone calls.
- Maximise up-sell opportunities on inbound customer service phone calls.
- Utilise CRM system to record, track and manage all customer interactions.
- Maintain and enhance customer relationships by building trust and resolving issues promptly and completely.
Company Benefits
- 23 days annual leave plus birthday off
- 5.5% Pension contribution
- £250 wellbeing voucher such as gym membership etc
- Access to Health Shield
- Sports and Leisure club
- Bupa Private Medical plan after 3 months
- Staff discount
- Free Parking
Requirements
To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You will also need to be proficient in German and have a strong understanding of customer service principles.
