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Sales and Service Executive

2 months ago

Basingstoke, Hampshire, United Kingdom Office Angels Full time

Job Summary:

We are seeking a highly motivated and customer-focused Sales and Service Executive to join our team at Office Angels. As a Sales and Service Executive, you will be responsible for providing exceptional customer service and sales support to our Area Sales Managers.

Key Responsibilities:

  • Provide sales and service support to multiple Area Sales Managers to help them achieve annual sales targets.
  • Process a wide variety of calls, identify service problems, and initiate appropriate action.
  • Attempt First Call Resolution (FCR) for all customer calls, utilizing problem-solving skills and available resources.
  • Work with Area Sales Managers to coordinate outbound sales and service phone calls.
  • Maximize up-sell opportunities on inbound customer service phone calls.
  • Utilize CRM system to record, track, and manage all customer interactions.
  • Maintain and enhance customer relationships by building trust and resolving issues promptly and completely.

Company Benefits:

We offer a range of benefits to our employees, including:

  • 23 days annual leave plus birthday off
  • 5.5% Pension contribution
  • £250 wellbeing voucher
  • Access to Health Shield
  • Sports and Leisure club
  • Bupa Private Medical plan after 3 months
  • Staff discount
  • Free Parking

About Us:

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We are an Equal Opportunities Employer.

How to Apply:

If you are interested in this position, please apply through our website or contact Simon at Office Angels.