IT Support Specialist

4 days ago


Huntingdon, Cambridgeshire, United Kingdom ENGINEERINGUK Full time

Company Overview:

ENGINEERINGUK is a leading provider of innovative technology solutions. Our mission is to deliver exceptional service and support to our clients.

Job Description:

We are seeking a highly skilled and motivated IT Support Specialist to join our team in the Warehouse. The successful candidate will be responsible for maintaining and troubleshooting IT equipment, providing technical assistance to the operations team, and ensuring seamless workflow.

Key Responsibilities:

  1. Maintain and troubleshoot all IT-related equipment, including PCs, mobile devices, thin clients, printers, and other end-user devices.
  2. Effectively communicate with customers regarding repair status, ensuring their questions are answered and they are satisfied with work completed.
  3. Diagnose and troubleshoot hardware, imaging system, and network problems, identifying escalation resources and following up to ensure issues are resolved.
  4. Familiarize yourself with standard operating procedures (SOP) and policies through effective use of knowledge management.
  5. Support small projects within the Warehouse, coordinating activities and contributing to multiple concurrent goals.

BASIC QUALIFICATIONS:

  1. Experience supporting Windows, Mac, and/or Linux operating systems in a corporate setting.
  2. Experience troubleshooting integrated and interdependent computer systems.
  3. Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
  4. Experience with network troubleshooting and support.

PREFERRED QUALIFICATIONS:

  1. CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry-relevant certifications.
  2. Experience in a dynamic environment with high customer service standards.

Salary: £35,000 - £40,000 per annum


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