Customer Retention Specialist
1 month ago
Renewal Contract Analyst
Portsmouth, UK (Full time)
Salary – £25,000- £35,000
Lead Forensics supplies B2B SaaS software solutions to companies, providing them with the power to identify who is viewing their websites and generate quality sales leads. We are dedicated to delivering exceptional service and support to our clients, ensuring they receive maximum value from our products.
Key Responsibilities:
- Review customer contract terms and website data to identify potential for growth.
- Ensure all communications are accurate, reflecting correct pricing information and company policies.
- Collaborate with billing, customer success, and sales teams to gather necessary information and maintain consistent messaging.
- Maintain accurate records of all communications and customer feedback, ensuring compliance with internal policies and regulations.
Benefits:
- 25 days holiday plus Bank Holidays
- Birthdays off
- 2 paid Charity Volunteering days
- Paid personal development opportunities
- Hybrid Working Opportunities
- Employee Assistance Programme
- Enhanced Maternity/Paternity/Sick Pay
- Company socials
Requirements:
- Proven experience in a commercial, administrative, or customer communication role.
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