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Customer Service Representative

2 months ago

Tunbridge Wells, Kent, United Kingdom Lidl Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our retail team as a Customer Assistant. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and contributing to a positive and efficient store environment.

Key Responsibilities

  • Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner
  • Maintain a high level of product knowledge, including store layouts, promotions, and product information
  • Contribute to a positive and efficient store environment, working collaboratively with colleagues to achieve sales and customer service targets
  • Process transactions accurately and efficiently, handling cash, credit card payments, and other payment methods
  • Participate in visual merchandising and store displays, ensuring a visually appealing and engaging store environment

What We Offer

  • A competitive hourly rate of £12.40-£13.35
  • A 30-35 hour contract with varied shifts
  • 30-35 days' holiday (pro rata) per year
  • 10% in-store discount
  • Pension scheme

About Lidl

At Lidl, we are passionate about providing our customers with the best possible shopping experience. We are committed to offering high-quality products at affordable prices, while also providing excellent customer service and a positive shopping environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we would love to hear from you.