Restaurant Operations Manager

3 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom COSMO Restaurant Group Full time

Restaurant General Manager Job Description

**About the Role**

We are seeking a highly skilled and experienced Restaurant General Manager to join our team at COSMO Restaurant Group. As a Restaurant General Manager, you will be responsible for the overall success of our restaurant, driving sales growth, and delivering exceptional customer service.

**Key Responsibilities**

* Achieve exceptional performance in all aspects of restaurant operations, including food quality, customer service, and financial management.
* Develop and implement effective succession planning to ensure a smooth transition of leadership roles.
* Make critical decisions that impact the success of the business, driving revenue growth and profitability.
* Manage food costs, labor costs, and wastage to ensure they are within company parameters.
* Rota team members to maximize customer service and efficiency.
* Adhere to company rules, procedures, standards, and licensing laws at all times.
* Recruit and develop a high-performing team by effective talent management and development of all team members.
* Maintain a motivated team, creating a great learning atmosphere and work environment.
* Cascade knowledge, drive training, and provide feedback to identify improvements and areas for development.
* Exceed service expectations and inspire the team to deliver fantastic customer service.
* Promote brand values through following company's marketing strategy and creating local marketing initiatives to maximize sales.

**Key Behaviours**

* Solid experience in a General Manager capacity.
* Excellent interpersonal, communication, and coaching skills.
* Ability to thrive under pressure in a high-turnover food environment.
* High level of enthusiasm and energy to inspire others.
* High personal standards, genuine, and attentive.
* Ability to work late shifts, including evenings and weekends.
* Ability to recognize problems and resolve them using good judgment, tact, and initiative.
* Willingness to work overtime and assist the workload of others.
* Ambitious and open to continual development.
* Hardworking and prepared for challenges.

**Qualifications/Certifications**

* Health and Safety Level 2.
* First Aid.
* Fire Marshall/Warden.
* Personal Licence.



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