Renewal Process Manager
4 days ago
At PeopleGoal, Inc., we are seeking a skilled Renewal Process Manager to join our team. This individual will be responsible for managing the renewal process for our HR and talent management solutions, working closely with customers to secure renewals, and contributing to the growth of our recurring revenue.
Key Responsibilities:
- Address customer inquiries and concerns promptly, providing solutions to ensure a seamless renewal process.
- Review and understand existing contracts, ensuring that renewals align with customer needs and expectations.
- Collaborate with the sales and account management teams to forecast renewals, identifying potential risks and opportunities.
- Maintain accurate and up-to-date records of customer interactions and renewal details in our CRM system.
Requirements:
- Bachelor's degree in Business, Sales, or a related field preferred.
- Proven experience in customer-facing roles, with a strong track record of customer relationship management.
- Familiarity with CRM software (e.g., Salesforce) is a plus.
What We Offer:
- Competitive salary and commission structure ($60,000 - $80,000 per year).
- Opportunities for career growth and advancement within PeopleGoal.
- Ongoing training and development programs.
- Health, dental, and retirement benefits.
At PeopleGoal, we provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender, gender identity or expression, age, disability, pregnancy, childbirth and related medical conditions, genetic makeup, marital status, military service, or any other classification protected by applicable local laws.
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