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Warranty Claims Specialist

2 months ago

Dorking, Surrey, United Kingdom Jade Recruitment Ltd Full time

{"h1": "Warranty Coordinator Role", "p": "We are seeking a skilled Warranty Coordinator to join our client\u2019s team in Dorking. As a key member of the team, you will be responsible for processing warranty claims and customer complaints, as well as participating in cross-functional teams to pursue corrective actions in product quality.", "ul": [{"li": "Process warranty claims and customer complaints from first arrival to completion"}, {"li": "Maintain effective customer communication for updates"}, {"li": "Collaborate with cross-functional teams to identify and implement corrective actions in product quality"}, {"li": "Handle customer inquiries regarding warranty cover and terms and conditions"}, {"li": "Manage the return process for defective materials from suppliers, customers, distributors, and service centers"}], "h2": "Desirable Attributes", "ul": [{"li": "Ability to work effectively within a team environment"}, {"li": "Experience within a manufacturing environment"}, {"li": "Familiarity with SAP software is an advantage"}, {"li": "Previous experience in a coordinator role"}, {"li": "Willingness to take ownership and responsibility"}], "h2": "Benefits", "ul": [{"li": "Profit-related bonus scheme (based on 5% basic salary)"}, {"li": "25 days holiday plus bank holidays"}, {"li": "Personal pension scheme (3.5% employee = 5.5% employer / 5% employee = 7.5% employer) - enrolled after three months"}, {"li": "Life assurance from day one = 5x basic salary"}, {"li": "Discount shopping portal"}, {"li": "Free parking on site"}, {"li": "Ride to work scheme"}, {"li": "EAP access to training"}, {"li": "Mental health first aiders"}]}