Warranty Claims Specialist

2 weeks ago


Dorking, Surrey, United Kingdom Jade Recruitment Ltd Full time

Jade Recruitment Ltd is seeking a Warranty Coordinator to support their global manufacturer client in Dorking.

As a Warranty Coordinator, you will be responsible for:

  • processing warranty claims and customer complaints from initial receipt to completion
  • communicating with customers for updates
  • participating in cross-functional teams to address product quality issues
  • handling customer queries regarding warranty terms and conditions
  • progressing cost recovery of defective materials from suppliers, including managing returns from customers, distributors, and service centers
  • performing other duties as assigned by the company

Key attributes for success in this role include:

  • ability to work collaboratively within a team
  • experience in a manufacturing environment
  • proficiency in using SAP software (an advantage)
  • experience in a coordinator role
  • willingness to take responsibility and participate in company initiatives

Benefits of this role include:

  • profit-related bonus scheme
  • 25 days of holiday plus bank holidays
  • personal pension scheme

If you have the skills and experience required for this role, please contact Jade Recruitment Ltd to discuss further.



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