Technical Support Specialist for End-User Computing
1 month ago
About Brakes, a Sysco company:
We are currently recruiting for an EUC 3rd Line Engineer to join the Technology team on a full-time, permanent basis.
Job OverviewThis role involves providing both onsite and remote 3rd line technical support of end-user technology throughout Sysco GB, deploying new technologies and application upgrades throughout the estate.
The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft products including client Operating Systems (Windows 10 and 11), Teams, Office 365, and Azure.
- A competitive salary: £60,000 - £80,000 per annum
- Pension scheme with employer contributions
- Holiday allowance of 25 days plus bank holidays, with option to purchase additional holidays
- Discounts on food, cinema tickets, shopping, and cashback on purchases through Sodexo
The key responsibilities include:
- Subject matter expert for EUC technologies, including MDM, Windows 11, and Apple devices
- Provide both onsite and remote 3rd line support for end-users
- Management and closure of incidents and service requests via the helpdesk ticketing system
- Root cause analysis, known error documentation, and associated investigations and resolution
- Producing high-quality documentation for use by 2nd line and 1st line engineers and end-users
- Ensuring changes are made in accordance with change management guidelines and policies
We offer a hybrid working contract with 3 days per week in the Ashford office and flexibility for travel around the Sysco offices. Travel expenses will be reimbursed, and a driving license is required for this role.
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