Technical Support Specialist for End-User Computing

1 month ago


Ashford, Kent, United Kingdom Brakes Full time

About Brakes, a Sysco company:

We are currently recruiting for an EUC 3rd Line Engineer to join the Technology team on a full-time, permanent basis.

Job Overview

This role involves providing both onsite and remote 3rd line technical support of end-user technology throughout Sysco GB, deploying new technologies and application upgrades throughout the estate.

The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft products including client Operating Systems (Windows 10 and 11), Teams, Office 365, and Azure.

  • A competitive salary: £60,000 - £80,000 per annum
  • Pension scheme with employer contributions
  • Holiday allowance of 25 days plus bank holidays, with option to purchase additional holidays
  • Discounts on food, cinema tickets, shopping, and cashback on purchases through Sodexo

The key responsibilities include:

  1. Subject matter expert for EUC technologies, including MDM, Windows 11, and Apple devices
  2. Provide both onsite and remote 3rd line support for end-users
  3. Management and closure of incidents and service requests via the helpdesk ticketing system
  4. Root cause analysis, known error documentation, and associated investigations and resolution
  5. Producing high-quality documentation for use by 2nd line and 1st line engineers and end-users
  6. Ensuring changes are made in accordance with change management guidelines and policies

We offer a hybrid working contract with 3 days per week in the Ashford office and flexibility for travel around the Sysco offices. Travel expenses will be reimbursed, and a driving license is required for this role.



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