Senior Technical Support Specialist

24 hours ago


Ashford, Kent, United Kingdom Constant Recruitment Full time
Job Overview

We are seeking a highly skilled 2nd Line Service Desk Engineer to join our team in Ashford, Kent. As a 2nd Line Service Desk Engineer, you will be responsible for providing technical support to our clients on-site and remotely.

About the Role

This is an excellent opportunity for a motivated and experienced Support Engineer to take their career to the next level. You will work with a variety of technologies, including Microsoft 365, SharePoint, Intune, Active Directory, and Networking.

You will have the opportunity to continuously expand your skill set and work with a supportive team that values education and training.

Key Responsibilities
  • Provide technical support to clients on-site and remotely
  • Troubleshoot and resolve technical issues related to Microsoft Desktop & Office Systems, Microsoft 365, and SharePoint
  • Work calmly and patiently under pressure to ensure excellent customer service
Requirements
  • Excellent technical and communication skills
  • Strong customer service skills with a can-do attitude
  • Previous experience in a service desk role (service provider or corporate environment)
  • Proven abilities in IT support and installation
What We Offer
  • A competitive salary of £28k - £30k DOE
  • A hybrid working arrangement after probation
  • Extensive training opportunities to broaden your expertise


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