Sales Operations Coordinator

4 weeks ago


Huddersfield, Kirklees, United Kingdom In Good Company Brewing Limited Full time

About the Role:

We are seeking a highly skilled Sales Operations Administrator to join our team at In Good Company Brewing Limited. As a Sales Operations Administrator, you will play a crucial role in supporting our sales department, working closely with our local and national sales team to develop and nurture business partnerships in our local delivery areas.

Key Responsibilities:

  • Provide exceptional customer service, answering inbound enquiries and ensuring communication within the team at all times.
  • Process export orders via our CRM systems, generating commercial invoices, packing lists, and new line forms.
  • Manage our weekly export stock availability file to be sent to customers.
  • Support our logistics team and Customer Services Manager by coordinating collections.
  • Liaise with our warehouse teams on order dispatch and escalate any delivery issues to our Customer Services Manager.
  • Liaise with our Sales Account Managers to flag any specific customer requests or complaints.
  • Report any quality complaints via our Quality Case system and escalate with our Account Managers and Customer Services Manager.
  • Advise customers of delivery times and main point of call for any delivery issues.
  • Process direct delivery or collection orders via our CRM systems.
  • Book and dispatch emergency courier deliveries where required.
  • Help manage our mobile bars fleet and process rental requests for our On-Trade customers.
  • Precise data entry and record keeping into our internal systems.
  • Allocate stock to orders following our stock availability report.
  • Prepare and dispatch sales samples and/or Point of Sales items.
  • Work with Credit Controller to ensure customer's payment is up-to-date prior to dispatching new orders.
  • Assist the team in taking payment from customers.
  • Process all new accounts' enquiries and register all data on our CRMs.
  • Help with occasional trade marketing communications.
  • Assist with tele-sales and chasing customers for orders, manage standing orders requirements.

Requirements:

  • 2 years in a customer service / sales support/operations environment.
  • Experience in supply chain/live production environment.
  • Working in an agile SME with high levels of growth and change.
  • Working remotely and communicating with your team via chat messages, calls or emails.
  • Dealing with fast-paced, high-pressure environment.

What We Offer:

  • Salary depending on experience.
  • Full Time (40 hours a week) Monday - Friday.
  • Career progression opportunities.
  • A generous free beer allowance and Taproom benefits.
  • A day off on your birthday.
  • Counselling and wellbeing resources through LifeWorks.
  • Health cash plan through Health Shield.
  • Enhanced company parental leave.
  • Annual bonus scheme.
  • Tech and Cycle schemes.


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