Sales Operations Coordinator

4 weeks ago


Huddersfield, Kirklees, United Kingdom In Good Company Brewing Limited Full time

About the Role:

We are seeking a highly organized and detail-oriented Sales Operations Coordinator to join our team at In Good Company Brewing Limited. As a key member of our sales department, you will be responsible for supporting our local and national sales teams in developing and nurturing business partnerships in our local delivery areas.

Key Responsibilities:

  • Provide exceptional customer service and support to our customers, responding to inquiries and resolving issues in a timely and professional manner.
  • Process export orders and manage commercial invoices, packing lists, and new line forms using our CRM systems.
  • Manage our weekly export stock availability file to be sent to customers, ensuring accurate and timely information.
  • Support our logistics team and Customer Services Manager by coordinating collections and resolving delivery issues.
  • Liaise with our warehouse teams on order dispatch and escalate any delivery issues to our Customer Services Manager.
  • Liaise with our Sales Account Managers to flag any specific customer requests or complaints.
  • Report any quality complaints via our Quality Case system and escalate with our Account Managers and Customer Services Manager.
  • Advise customers of delivery times and main point of call for any delivery issues.
  • Process direct delivery or collection orders via our CRM systems.
  • Book and dispatch emergency courier deliveries where required.
  • Help manage our mobile bars fleet and process rental requests for our On-Trade customers.
  • Precise data entry and record keeping into our internal systems.
  • Allocate stock to orders following our stock availability report.
  • Prepare and dispatch sales samples and/or Point of Sales items.
  • Work with Credit Controller to ensure customer's payment is up-to-date prior to dispatching new orders.
  • Assist the team in taking payment from customers.
  • Process all new accounts' enquiries and register all data on our CRMs.
  • Help with occasional trade marketing communications.
  • Assist with tele-sales and chasing customers for orders, manage standing orders requirements.

Requirements:

  • 2 years in a customer service / sales support/operations environment.
  • Experience in supply chain/live production environment.
  • Working in an agile SME with high levels of growth and change.
  • Working remotely and communicating with your team via chat messages, calls or emails.
  • Dealing with fast-paced, high-pressure environment.

What We Offer:

  • Salary depending on experience.
  • Full Time (40 hours a week) Monday - Friday.
  • Career progression opportunities.
  • A generous free beer allowance and Taproom benefits.
  • A day off on your birthday.
  • Counselling and wellbeing resources through LifeWorks.
  • Health cash plan through Health Shield.
  • Enhanced company parental leave.
  • Annual bonus scheme.
  • Tech and Cycle schemes.


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