Sales Operations Coordinator
3 weeks ago
About the Role:
We are seeking a highly organized and detail-oriented Sales Operations Coordinator to join our sales department at In Good Company Brewing Limited. As a key member of our team, you will be responsible for providing administrative support to our sales team, ensuring seamless communication and data management.
Key Responsibilities:
- Provide exceptional customer service and support to our sales team, responding to inquiries and resolving issues in a timely manner.
- Process and manage export orders, commercial invoices, and packing lists using our CRM system.
- Manage and maintain our weekly export stock availability file, ensuring accurate and up-to-date information for our customers.
- Coordinate with our logistics team and Customer Services Manager to ensure smooth collections and delivery processes.
- Liaise with our warehouse teams to dispatch orders and escalate any delivery issues to our Customer Services Manager.
- Support our sales account managers in flagging customer requests or complaints, and report any quality issues via our Quality Case system.
- Advise customers on delivery times and main points of contact for any delivery issues.
- Process direct delivery or collection orders via our CRM system and book emergency courier deliveries as needed.
- Help manage our mobile bars fleet and process rental requests for our On-Trade customers.
- Perform precise data entry and record-keeping into our internal systems.
- Allocate stock to orders based on our stock availability report.
- Prepare and dispatch sales samples and/or Point of Sales items.
- Work with our Credit Controller to ensure customer payments are up-to-date prior to dispatching new orders.
- Assist the team in taking payment from customers.
- Process new account enquiries and register all data on our CRMs.
- Assist with occasional trade marketing communications.
- Support tele-sales and chase customers for orders, manage standing orders requirements.
Requirements:
- 2 years of experience in a customer service/sales support/operations environment.
- Experience in supply chain/live production environments.
- Ability to work in an agile SME with high levels of growth and change.
- Proficient in IT and MS packages, with a technology-savvy mindset.
- Exceptional people skills and ability to work as part of a team.
What We Offer:
- Salary dependent on experience.
- Full-time (40 hours a week) Monday to Friday.
- Career progression opportunities.
- A generous free beer allowance and Taproom benefits.
- A day off on your birthday.
- Counselling and wellbeing resources through LifeWorks.
- Health cash plan through Health Shield.
- Enhanced company parental leave.
- Annual bonus scheme.
- Tech and Cycle schemes.
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