Eligibility Specialist

2 months ago

Winchester, Hampshire, United Kingdom Commonwealth of Virginia Full time
Job Summary

We are seeking a highly skilled Benefits Supervisor to join our team at the Commonwealth of Virginia. As a Benefits Supervisor, you will be responsible for overseeing the eligibility determination process for government assistance programs, including SNAP, Medicaid, and TANF Appeals and Fraud.

Key Responsibilities
  • Supervise specialists who determine eligibility for government assistance programs
  • Train, lead, and develop staff to ensure effective case management services
  • Monitor case management plans and provide quality assurance of case management services
  • Develop written guidelines for the delivery of case management services
  • Assign caseloads to staff and coordinate and monitor their activities
  • Hold individual and group conferences to review cases and problems
  • Review case records and evaluate the performance of staff members
  • Recommend hiring, disciplinary actions, transfer, promotion, and termination of personnel
  • Represent eligibility staff needs to senior management
  • Prepare and implement internal operating policies and procedures
  • Interpret regulations, policies, and other program information changes to staff
  • Train new employees in areas such as agency policy, department procedures, and agency or government regulations
  • Determine staffing needs and make recommendations to management
  • Maintain records and prepare regular and special reports
  • Participate in developing and implementing agency administrative policy
  • Make decisions on controversial cases or present them for higher-level action
  • Authorize emergency assistance for applicants/recipients
  • Serve in a liaison capacity to other agencies and groups
  • Monitor program expenditures
Requirements
  • Considerable knowledge of current social, economic, and health issues and trends
  • Principles and practices of effective supervision
  • Public assistance programs, especially SNAP and Medicaid, policies and regulations
  • The literature in the field of eligibility determination
  • Casework supervision principles and practices
  • Effective interviewing techniques
  • Working knowledge of computer systems and standard office software
Preferred Qualifications
  • Direct experience as a Benefit Program Supervisor, Benefit Program Trainer, or senior-level experience in a social services environment
  • Bachelor's degree in the human services field and human services program experience in a lead or supervisory capacity
  • Extensive experience working with Public Assistance Programs and bilingual in English/Spanish
Special Requirements
  • Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and fingerprinting

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