IT Support Specialist
2 months ago
Job Summary
We are seeking a highly skilled and experienced IT Support Specialist to join our team at Sparsholt. As a key member of our IT department, you will be responsible for providing exceptional technical support to our staff and students.
Key Responsibilities
- Provide hands-on technical support to end-users, resolving hardware and software issues in a timely and professional manner.
- Work closely with the IT Services Manager and other engineers to ensure seamless delivery of IT services.
- Develop and maintain a good understanding of our IT systems and infrastructure, including Microsoft 365 administration.
- Collaborate with teaching, business, and student IT users to identify and resolve technical issues.
- Contribute to the development and implementation of IT policies and procedures.
Requirements
- Proven experience in providing technical support in an IT environment.
- Excellent communication and interpersonal skills, with the ability to work with users at all skill levels.
- Strong problem-solving skills and ability to work under pressure.
- Good understanding of IT systems and infrastructure, including Microsoft 365 administration.
- Ability to work collaboratively as part of a team.
Benefits
- Eligibility to join a defined contribution pension scheme.
- Free on-site parking.
- Occupational Sick Pay Scheme.
- Occupational Maternity Pay Scheme.
- Flexible Working Policy.
- Holiday entitlement of 23 days plus Public and Bank Holidays.
- Access to an employee assistance scheme.
- On-site gym at the Sparsholt campus.
- Facility to purchase Sparsholt produce.
- Access to discounted hair and beauty treatments.
- Ability to access a range of CPD events and support with undertaking professional qualifications.
- Various food outlets and eateries offering good value food and drink.
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