Medical Field Support Engineer

3 days ago


Newbury, United Kingdom ACS Performance Full time
Technical Field Support Role:
ACS Performance is seeking a skilled Field Service Engineer to support the installation, maintenance, and repair of medical, ophthalmic, and robotic equipment across the South West region. As a valued member of our technical team, you will provide expert advice and solutions to customers, ensuring their equipment is operating efficiently and effectively. This is an excellent opportunity for someone who is passionate about delivering high-quality technical support and has a strong background in electrical, electronic, or software engineering.

About the Role:
This is a field-based position that requires flexibility to work in various locations within the South West region. You will be expected to travel extensively, using public transport when necessary, and may be required to work in city locations. A clean driving license and ability to maintain a company vehicle are essential requirements.

Key Responsibilities:
• Installation, servicing, moves & changes, upgrade, modification, and repair of Medical, Ophthalmic, and Robotic equipment as required
• Provide professional, reactive, and proactive service to customers
• Problem-solve in a responsible and methodical manner, utilizing effective customer liaison skills to ensure total customer satisfaction
• Maintain effective communication with Area Managers/Team Leaders and other staff as needed
• Attend product or skills training programs and pass assessments
• Ensure all necessary paperwork and company system updates are completed correctly and returned within specified timescales
• Manage customer returns, disposal of returned capital equipment and parts in compliance with ISO and WEEE procedures
• Maintain safe working practices under the Health & Safety Acts
• Demonstrate appropriate driver behaviors

Requirements:
• Previous engineering experience in a related environment (desired)
• Good core engineering skills and knowledge
• Electrical/Electronic/Software Engineering experience
• Excellent customer service skills
• Ability to work as part of a team or independently
• Smart appearance
• Organized and punctual
• Good telephone manner
• Strong communication skills
• Clean driving license
The estimated salary for this role is £50,000 - £70,000 per annum, depending on experience.

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