Duty Manager
4 weeks ago
Role Overview
The Duty Manager is a key role within our team, responsible for ensuring the smooth operation of our food and beverage outlets. As a Duty Manager, you will be the face of our brand, providing an exceptional customer experience and leading a team of hospitality professionals.
Key Responsibilities
- Engage with customers to understand their needs and preferences
- Lead a team of staff to deliver excellent customer service
- Ensure a clean, safe, and welcoming environment for customers
- Collaborate with colleagues to achieve business objectives
Why Work for SSP?
At SSP, we offer a dynamic and supportive work environment, with opportunities for career growth and development. As a Duty Manager, you will benefit from:
- Free meals while on shift
- Employee discounts on SSP brands and franchises
- Access to award-winning training and development programs
- A comprehensive benefits package, including pension plans and life assurance
Requirements
To be successful in this role, you will need:
- Excellent communication and leadership skills
- Experience in a customer-facing role, preferably in the hospitality or retail sector
- A passion for delivering exceptional customer service
- Able to work flexible hours, including weekends and bank holidays
What We Offer
As a Duty Manager with SSP, you will have the opportunity to work with a global food travel expert, with a portfolio of over 500 brands. You will be part of a dynamic and supportive team, with a focus on delivering exceptional customer experiences.
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