Duty Manager
4 weeks ago
At room2, we're looking for a talented Duty Manager to join our team. As a key member of our management team, you'll be responsible for ensuring the smooth operation of our hotel during the night shift. This includes leading a team of house hosts, managing reservation enquiries, and being the 'in the know' person for guests' enquiries and questions.
Key Responsibilities
People
- Take full responsibility for the building and the people in the absence of the Assistant and General Manager during the night shift
- Lead the team to create 'can't wait to return' experiences for our guests
- Lead the team of house hosts
- Ensure that the team are managing reservation enquiries (e-mail, phone & in person) with a kind & considered approach
- Be the 'in the know' person for guests enquiries & questions
- Lead team meetings with constructive feedback to improve operational performance and guest experiences
- Ensure that the team are taking payments and balancing the books at the end of the day
- Ensure the team completes property patrols to ensure safety & security
- Be accountable for the safety of your property
- Deal with housekeeping and maintenance during the night shift
- Be initiative-led when dealing with challenging situations or guest complaints making sure our guests leave happy
- Be confident working alone and be a happy, positive influence when working as part of a team
- Be part of the management team in all aspects of the day-to-day operation
Places
- Be 'in the know' on local events and culture to offer guests authentic experiences and contribute to cultural programming
- Always question best practices and identify opportunities to improve hotel occupancy, revenue and operational process
Planet
- Putting the planet at the forefront of all business decisions
- Take part in all company social responsibility initiatives
- Be an advocate of all our values
Direct Reports
- Room Mates
- Late Room Mates
This role is a great opportunity to join a dynamic and growing company that prioritizes its people, planet, and places. If you're passionate about delivering exceptional guest experiences and contributing to a sustainable future, we'd love to hear from you.
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