Estée Lauder Counter Lead
4 weeks ago
Job Summary:
The Account Manager for Estee Lauder is responsible for driving sales turnover and market share through consistently remaining consumer-focused.
Key Responsibilities:
- Reflect a credible and professional brand image to all internal and external consumers at all times.
- Maximise sales through selling, providing excellent service, and retail standards.
- Contribute to efficiencies through adhering to store/brand/company procedures and guidelines.
- Understand daily/weekly targets and ensure personal awareness of all additional sales avenues.
- Keep up to date with competitor activities and missed opportunities.
- Effectively leverage social media opportunities to drive the business, protect, and enhance the brand image.
- Deliver the brand strategy, ensuring the delivery of an effective local plan.
- Plan and implement local marketing and events initiatives, aligned to retailer activity.
- Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels.
- Be an ambassador for the brand, leading the way to ensure brand values are represented and brought to life.
- Manage all refunds and complaints in line with company guidelines and to a mutually satisfactory conclusion.
- Use digital tools to ensure knowledge is kept up to date.
- Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
- Develop up-to-date knowledge of product to ensure an industry-leading experience and the product meets the consumer's needs.
Requirements:
- Experience in a fast-paced retail and/or consumer-facing environment.
- Ability to drive self-development.
- Commercial understanding and awareness of the industry.
- Effective communication, organisation, and prioritisation skills.
Job Type: Standard
Schedule: Part-time
Shift: Variable
Job Number: 2414184
Estee Lauder Companies is an equal opportunities employer.
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