Estée Lauder Counter Lead

4 weeks ago


Solihull, Solihull, United Kingdom Estée Lauder - Brand Full time
Estee Lauder Counter Lead Job Description

Job Summary:


The Account Manager for Estee Lauder is responsible for driving sales turnover and market share through consistently remaining consumer-focused.


Key Responsibilities:



  • Reflect a credible and professional brand image to all internal and external consumers at all times.
  • Maximise sales through selling, providing excellent service, and retail standards.
  • Contribute to efficiencies through adhering to store/brand/company procedures and guidelines.
  • Understand daily/weekly targets and ensure personal awareness of all additional sales avenues.
  • Keep up to date with competitor activities and missed opportunities.
  • Effectively leverage social media opportunities to drive the business, protect, and enhance the brand image.
  • Deliver the brand strategy, ensuring the delivery of an effective local plan.
  • Plan and implement local marketing and events initiatives, aligned to retailer activity.
  • Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels.
  • Be an ambassador for the brand, leading the way to ensure brand values are represented and brought to life.
  • Manage all refunds and complaints in line with company guidelines and to a mutually satisfactory conclusion.
  • Use digital tools to ensure knowledge is kept up to date.
  • Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
  • Develop up-to-date knowledge of product to ensure an industry-leading experience and the product meets the consumer's needs.

Requirements:



  • Experience in a fast-paced retail and/or consumer-facing environment.
  • Ability to drive self-development.
  • Commercial understanding and awareness of the industry.
  • Effective communication, organisation, and prioritisation skills.

Job Type: Standard
Schedule: Part-time
Shift: Variable
Job Number: 2414184

Estee Lauder Companies is an equal opportunities employer.



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