Market Street Team Leader

6 months ago

Solihull, United Kingdom Morrisons Full time

**About The Role**:
**We Make Morrisons**

From a Bradford market stall to the UK’s fourth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities.

To deliver outstanding customer service to all our customers through great service across the Market Street counters (Deli, Oven Fresh & Pie Shop, Fresh to Go, Bakery & Cake Shop). Effectively communicating and coordinating the team of colleagues in the counters, ensuring a focus outstanding customer experience.

**As a Market Street - Team leader it is your job to**:

- Ensure our Market Street Counter standards are high through maintenance and improvements
- Ensure customer satisfaction through delivering our customer service practices
Multi-skill colleagues across the counters and ensure they have the tools to do their job
- Create a supportive and performance driven department culture where achievements are recognised and rewarded, and colleagues can contribute ideas for improvement
- Identify and support the development of talent
- Work in partnership with Managers and colleagues to create and deliver departmental sales and
profit plans that contribute to the overall achievement of the store plan
- Minimise waste and markdowns
- Complete procedures and tasks to company specification, including logbooks checks

**How do we say thank you?**

You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary, and superb benefits package.

**Want more?**

Our benefits package includes attractive pension scheme, as well as discount cards that give you 15% off your shopping as well as two 10% discount cards for your friends and family.

No doubt you'll have shopped in our stores before, but why not take a look at some of the areas our customers don't see, such as our warehouses and colleague canteens to get a real taste of life at Morrisons. Explore using our 360 tour here.

**About The Company**:
Shopkeepers for over 100 years, we love providing our customers with a great shopping experience they won’t find anywhere else.

At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more.

The UK’s 4th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.

At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well.

**About You**:
**You will need to have**:

- Experience of delivering exceptional customer service
The passion to build relationships with customers and colleagues
- Experience in developing and leading teams, and coaching to build competence and confidence for high performance
- Strong operational and technical knowledge of fresh food, with the ability to support colleagues with issues
- The desire to use own initiative to help support the resolution of customer queries
- An understanding of how others want to be treated and behave in a respectful way
- The ability to look for the best way to do a task and be confident to share views to improve Morrisons
- Experience of listening to internal and external customers to understand their views
- Willingness to receive feedback regularly to understand own performance and take action to be even better at my job
- Ability to effectively plan, organise and manage own and colleagues’ workload

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