Service Team Leader

1 month ago

Solihull, Solihull, United Kingdom Johnson Controls Full time

Johnson Controls is a global diversified technology and industrial leader serving customers in over 150 countries.

Our Industrial Refrigeration (IREF) division delivers project solutions, maintenance & service that support our customers' manufacturing, cold storage and R&D testing requirements. We are the OEM for SABROE, Frick Compressors & York products with trained engineers located nationally providing project solutions along with planned, preventative & reactive works to our target markets being meat, poultry, food manufacturing, beverage, cold storage, general manufacturing, leisure, pharmaceutical & automotive.

What we offer

  • Competitive salary, and overtime paid at premium pay rates.
  • Stand by allowance, call outs & travel paid on top of basic salary.
  • Service vehicle, Mobile phone, tablet, PPE and any specialist equipment provided.
  • 25 days paid holidays plus Bank Holidays
  • Holiday Purchase Scheme
  • Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products.
  • Training opportunities with outstanding resources available.
  • Career development through various career ladders programs.
  • Dedication to safety through our Zero Harm policy.
  • Access to business resource groups.

Key Responsibilities

The key elements of the role is to ensure our IREF business delivers corporate KPI, mandatory compliance, ensure TBT are completed monthly, drive the management, and provide technical support to our team of technicians.

Part of your role is to complete all technicians' reviews, use coaching methods, identify training needs and promote best talent. This role is predominantly office based, but site visits are required to maintain positive customer relationships, ensuring pro-active feedback, documentation of the customer's equipment and systems status /work completed.

How you will achieve it

  • Manage the on call rota to ensure adequate levels of cover at all times.
  • Participate in Safety week activities and encourage technician participation.
  • Highlight and work with admin to ensure technicians Tools are calibrated when required on required frequency, Electrical tools are PAT tested and within date.
  • Support Techs to identify First time fix, driving client service delivery.
  • Ensure compliance with the Johnson Controls safety culture and adhere to all applicable safety standards, requirements and equipment.
  • Ensure compliance with environmental and industry regulations.
  • One to One Reviews
  • Reward & Recognition - Identify high performing technicians and use available platforms to recognize & reward. Conduct Apprentice reviews with SM to ensure progression is as per training plan.
  • Identify and promote team members who have shown a level of ability and ambition for progression within JCI.

Requirements

  • Ability to manage, influence and collaborate with both internal & external stakeholders at all levels.
  • Proven experience in industrial refrigeration, including experience in a leadership type of role.
  • Technical background and knowledge of Industrial Refrigeration Systems in both industrial and commercial environments.
  • Excellent leadership, communication, and interpersonal skills.
  • Excellency in verbal and written communication skills, with the ability to communicate technical information to a non-technical audience.
  • Relevant degree in Mechanical Engineering or a related field.
  • Familiarity with health and safety regulations and a commitment to maintaining a safe working environment.
  • Proven ability to manage budgets and drive operational efficiency.
  • Driving License

Johnson Controls is a company that values its employees and provides a comprehensive benefits package, including pension, life assurance, employee assistance program, employee referral scheme, employee discounts, cycle 2 work scheme and discount on Johnson Controls security products.

This role is a great opportunity for experienced technicians who have leadership skills and industrial refrigeration technical knowledge to step away from working on tools and take on a more management-focused role.

We are looking for a skilled and experienced individual who can manage, influence and collaborate with both internal & external stakeholders at all levels, and has a proven track record in industrial refrigeration, including experience in a leadership type of role.

The ideal candidate will have excellent leadership, communication, and interpersonal skills, and be able to communicate technical information to a non-technical audience.

They will also have a relevant degree in Mechanical Engineering or a related field, and familiarity with health and safety regulations and a commitment to maintaining a safe working environment.

We offer a competitive salary, and overtime paid at premium pay rates, as well as a comprehensive benefits package and opportunities for career development.

Join us and be part of a company that values its employees and provides a supportive and collaborative work environment.

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